Testimonials from Our Pet Travel Store Customers

I was satisfied with the price and quality of the item I bought and your extremely fast delivery was fantastic. Should the need arise I will not hesitate to purchase from you.
Joe

I just wanted to say thanks! My husband is stationed over in Germany and we are finally getting to join him, I know how anxious he is to see our girls! You and your store have been essential in making sure they make it over there. So on behalf of both of us, Thanks!
Sarah 

My pet passport arrived this morning. Thank you, thank you, gracias. This is a great relief to both me and my Terrier.
Carol 

We arrived in Norway and Eddie (the dog) did perfectly and we breezed through customs!  Now they tell us the rules have just recently changed and no tither test is require???  Anyway couldn't have done it without you!  Everything you said was correct.  You even knew more than our USDA vet!  THANKS for putting up with all my questions!
Monica

Thank you very much!  And, thanks for all the information and products your website offers.  Jason has been a huge help to me.
Wendi

Can I just say how amazing you guys are! I placed an order today that I need quickly and within an hour you already shipped it. Your customer service is fantastic and this is why I continue to do business with you. I truly appreciate you!!!
Machelle 

I just wanted to let you know that I received my pet carriers today.  I can't believe it came in 4 days.  Unbelievable great customer service to you and your company. You just made my day! The colors are just beautiful.  I even like the plastic case it comes in.  It has a handle at the top of the bag.  Will make good use of it when I move my things out of state.  Thanks a bunch Jason.  Tell your boss I said to give you a big Christmas bonus this year, for outstanding performance, and friendly customer satisfaction.  I am one satisfied customer who will refer you, and this company to anyone interested in purchasing pet supplies.   You Rock Jason!  "Very Pleased Customer"
Jeanie 

"Thanks!" for the GREAT fast service.  It sure helps!
Ron 

We just wanted to say "Thank You!" for your company's services. Everything went smoothly and quickly. Our dog, Sweet Pea, was shipped overseas due to a military move and we appreciate all of your help with that.
Rayna

Just wanted to let you know the travel forms from your service were excellent and made our trip to the Philippines with our two pets easy. Neither the airlines nor customs had any questions once viewing the forms and we went through each station without a problem.
Glynn 

Thank you again, such a pleasure dealing with a company like yours!
Nicole

Many thanks for your e-mail and for taking the time to actually care
about the customer.

I was perfectly happy with my order and the prompt service.

Thank you kindly, and I wouldn't hesitate to shop again in the future.
Wendy

I was/am very satisfied with my purchases from Pet Travel Store. 
My only problem was receiving some of the items in my order, but that was
100% the fault of the shipping company (fedex) and not pet travel store.
HOWEVER, once they found out that FedEx had mishandled my package(s), Pet Travel Store was super quick to ship me out another free of charge!  I
couldn't be more grateful for the staff's patience and hard work to get my
order right (even when it turned out i'd ordered the wrong size pet crate, it
was no problem to do the return and then receive the new one in the right
size).

Pet Travel Store's top notch customer service made a stressful
international move with my cat so much less of a hassle.  I don't
have enough good things to say about the service I received and the
products that Pet Travel Store carries.  i will definitely work with them again in the future when the need arises.
Shirelle

This is just a preliminary letter of sastisfaction for your service and product.  Jason, has been a fantastic help with good will and spirit in both my purchases at PetTravel.
 
As I am travelling next week from France to Ontario(Canada) I will let you know how your carrier works in-cabin on the plane.  As for the 'piddle pads' and beef tasting concentrated water for the litttle dog - ditto.
 
I enjoy your honesty in your advertisements and the fact that literally 'everything from the kitchen sink to the fridge' is not e-mailed to me.
All  in all you would have to call me up to this point in time a very sastified customer - a real happy-chappy!  Again thanks to Jason.
Kent

Thank you for your email. I must admit, I was extremely impressed with the rapid response that I had from your company after placing my order online. Not only did I receive an acknowledgement of my order promptly, but also confirmation that my order had been despatched. Naturally I have not yet received my goods, as only 48 hours have passed since they were despatched and New Zealand is of course a long way off. I am however pretty sure that I shall receive my parcel sometime soon and I shall certainly be letting you know what I think of the quality there-of.
Kevin

Thank you for answering all our questions, now at least I know what steps I have to take and that's wonderful. 

We just ordered everything and hopefully it'll all work out. Your reply ensured us to go for it and take the very well explained steps.
Hilliary

Thank you, Jerry, for this truly helpful (and economical!) information. 

You've been a big help in my planning, and for that I am most grateful.
Steven

Thank you so much for your help. I didn't know where to start and you have given me all the information I need and it's much appreciated. (re travel to Norway)
Barbara

Thank you so much, I was very, very satisfied with your service and I am looking forward to order some other supplies I need from Pet Travel Store for my pets! I will contact you in the future, and once again-thank you, you have made traveling with pets so easy!

Ines 

I would just [like] to thank you and the Pet Travel Store for the prompt response and attention. It is much appreciated. All the things I ordered was beyond my expectations. I am so happy with it. 3 x cheers for you guys. Great service. 
Johanna

Ok Fabulous, You Guys Rock! Thank you for all of your help, I would not hesitate to recommend you!
Katy

Thank you so much! - I can't tell you what a relief it was to find your website and these forms in both Spanish/English! What a great service you provide!!
Wendy

Thank you so much for your help. I look forward to receiving the pet passport documents from you by email so i can get them to USDA for review even it is early yet. I actually purchased several things and will contact you with the website I got my hopefully incorrect info from.

Signed up for your newsletter too. I will share your site with other breeders as I think it is a wonderful one.
Sandy

I had previously ordered a pet kennel from another website to ship my pet from origin to destination. On that particular website it was stated that the pet kennel was safe to use for airline travel, but failed to state whether the pet kennel was an approved product for air travel.

Time was very short since my pet was about to fly three days later. I located on Pet Travel Store’s website and located an authorized pet kennel. I made the purchase with high hopes that it would get to the destination before flight date. To my amazement, I received an email from Pet Travel Store stating to me that arrangements have been made to have the kennel delivered the next day. I even received a tracking number to track the shipment. Pet Travel had no knowledge of my dilemma with my prior order or travel arrangements. They simply provided me great customer service.

I would highly recommend Pet Travel Store to anyone in need of their supplies. 5 Star service in my book.
BR

I just wanted to let you guys know how great everything went last year with my year abroad with my dog, and I'm now recommending my wife order a microchip from you guys for her new kitten.

We moved to Sweden for a year and had no problems at the border getting my miniature poodle into the country -- especially because we had done all our research AND ordered a DATAMARS Crystal Microchip (ISO-compliant).

My mom runs a veterinary clinic in Ohio and they only had Avid-compatible chips -- in fact, they didn't even know about ISO chips. After researching (and finding your store to be just about the only place in the US to easily buy), I got my chip promptly and had my Mom's staff insert the chip into my dog.

Among all of the difficulties (blood testing, USDA stamps, rabies-vaccine timing etc.) in getting the dog ready for travel, the Microchip was the least of them, thanks to your store!
Ryan

I received the crates and they are very sturdy and were very east to put together. I am glad I bought the hardware. I know I needed it but even if I didn't I would have preferred it. you were very helpful in making the decision on which crates to buy. I would highly recommend your company. Thanks for your excellent customer service.
Linda

I would like to just follow up on my recent purchase and let you know I really appreciated the quick response via email and then the hard copy by mail. Follow up after the sale has been excellent.
Gwen

Thank you very much for your concern. I made it with my puppy to Slovakia safely. I ordered forms online as email attached, so yes I printed it out and everything worked out just great.
KP

I thought that, while I was confused about the shipping of my order, the sales people I spoke with or emailed with were great. Everyone was very friendly and knew what I was asking about.

In the beginning I was a bit worried about ordering online because I was afraid that I wouldn't get what I needed in time or at all but once I placed my order and got the automatic email I felt better. Then when I got the first question about the shipment of my items from an actual person who wrote me back I felt so much better.

From then on I knew that if I had any questions or concerns I could contact a person and have the problem worked on and solved.

I really appreciate the customer service of the group and will recommend them to anyone needing any pet accessories to check out your website first! Thanks so much!
Jen

I was more than pleased by your service , I received the documents through my email and also by mail along with my pet passport so quickly. You acknowledged right away my purchase, you gave me the tracking # so I could tracked it down when it was sent from USA by USPS and very quickly I had a notice card in my mailbox since I was at work in order to picked it up nearby my place . I told my friends how good you are .

Last year I used your service too but I only purchased the documents required through email. I am travelling with my pet every year for the past 10 years but only since last year they required specific documents so I will used your service again and again for whatever I should need. My little maltese will have her own passport this year; she is quite spoiled that was the only thing missing.
Nicole

You are awesome. Thanks so much.
Andy

It is really nice to see there are still professionals like you in this world. You guys are caring and your service is impeccable. What else can I say? Thanks for everything!
Ahmet

I am very happy with the experience! The only little thing (and it is not big deal) is that you guys forgot to send me the paper copies of my pet passport in the mail, but I sent you an email a week after I purchased it, and I got it a few days later... so no problem with that! Very good price in the scanner I bought.... good costumer service. I will buy from you next time I need something. Thank you!!!
Jaime

Great products and fast service:) Highly recommend !!!!
Tysia

I just wanted you to know how incredibly happy I am with the service that I received with your company. My order was processed and shipped in 3 days and the quality of the products is outstanding. We live in the US Virgin Islands and nothing ever arrives when it is supposed to.

I am flying with my diabetic cat at the end of the month, which is
stressful enough in itself, and it was so nice to have one less thing to worry about!

This was my first experience with the Pet Travel Store and you have
gained a lifelong customer.
Holly

Thank you very much for sending the documents today. I was afraid I'd have to call Tuesday morning and beg to handle our order first. We are up against the wall on time - for a series of reasons. It is great to have a website where good information and forms are available on demand.
Jacques

Thank you very much Jerry. In the 5 minutes I have been reading your
"Germany New" doc, we have learned more than calling about 5 people in the last 2 months.
Matt

Many thanks, Jerry. Your help was greatly appreciated and Pet Travel Store was a wonderful source of information and products for us.
Carolina

I wish all of you there a very prosperous New Year and continued good business.
Sheila

Thanks very much for attending to my order. I am happy to report that it arrived yesterday and I picked it up today – substantially in advance of the anticipated arrival date (frankly, I was shocked when they called me today!). Everything looks good and hopefully my cat and I will make it safe and sound to NY. If I ever need anything else, I will make my order with you.
Matt

I just wanted to thank everyone at the Pet Travel Store for looking into this issue and taking care of it so promptly! You guys are GREAT!!! and I really appreciate it! Thank you so much... i would have been clueless about all the documentation without the website!
Anya

Thank you again Susan! I can't wait to receive our scanner! and I really appreciate your prompt, courteous, and very friendly, caring service!!
Julia

I am so pleased....and relieved, with all the help you have given me, I just have to write one last, well, maybe, time, to thank you!

The paperwork you sent me is making the vet's job much easier. The cages are the perfect size. I have the pups sleeping in them now and they love them. I am putting their beds inside and they fit perfectly. The pads also fit PERFECTLY inside their beds so I will insert them just before the flight (Sept. 12). Their are diggers and they have already, unsuccessfully, tried to destroy them to no avail (don't know what 12 hours will do to them but they stood up to 2 minutes of serious digging and a little biting!). And, they LOVE the water bites. I let them taste test one.

Thank you again for reducing my (and their, I know) trauma!

Julie

Thank you for providing this service! Made my day!
Ana

Thank you for your GREAT service. Your company is a pleasure to do business with. You'll be hearing from me in the future.
Charlie

Thank you kindly, hope to do business with you real soon and I have
told a couple of my friends about your exceptional product line and service!
Linda

Thank you for your excellent service, I did a lot of research into
finding the best carrier and your page and products are the best that I have found on the internet.
Deborah

I am so glad I found your site. Thank you so much for your help.
Tiffany

Thank you very much. I was so relieved when i found your site on the internet!!!
Jean

Just to say thank you so much for your excellent customer service and outstanding product, I`m extremelly pleased with the cat carrier. Thank you also for your patience with a slightly fraught customer, in the past with international transactions we`ve had delays processing the order, not so with you, your service was extremely fast. and competent.

Many thanks and all the very best to you,
Deborah

We received the carrier today--what a nice product!
Denise

Thank you and I greatly appreciate your assistance and prompt reply. Thank you as well for such an informative website! It has been a lifesaver!
Melanie

I got the carrier - quick delivery and no problems, and my cat's first plane trip went really well. Thanks for your help and advice!
Jena

Thank you for your fast service and courtesy. This is the second time I have purchased from you and I am very pleased.
Mike

I received my order today...all seems to be in order. Thank you for an excellent service and prompt response.
Marcus
Thank you so much for checking on this and your very prompt reply. With an upcoming international move I have been very frustrated with non existent customer service both here and in the UK.

Your customer service is truly a breath of fresh air. You went the extra mile on your own initiative to double check something for me with a manufacturer and got back to me almost immediately. I am impressed.
Nicole

Great, thank you so much! So far I have had great customer service via telephone and online. I will definitely be a repeat customer!
Sabrina

Phil, Did anyone ever tell you that you are "The Man"! Thanks again, this is just one less stress of ensuring our pets will be taking care of. I am happy to hear the suggestion was well taken. Again, thank you and your company for your support to men and women in uniform. Its people like yourself that keep me and others going in the military.
Marlon

I just want to thank you so much for having this and then getting it shipped so quickly. It arrived today and I can't tell you how much I appreciate your help. In Hawaii we say "Mahalo Nui Loa" which means - thank you very much!
Dawn

I just wanted to tell you that I have received my pet sleeper car robe and so far I am loving everything about it. I just think this is the greatest thing. Even one of my dogs was anxious to try it out and jumped in the car as soon as I got it installed. Thanks
Ruth

We received our pet role around on Monday 7.5.07. we were amazed at the speed we received your product. We are very pleased with the product and would like to thank you for the very prompt attention our order received.
Geraldine & Steve

The carrier is purr-fect for my cat. I am taking him to Montana to see my grandchildren. Thanks for your help on the best size and also the purr-fect service.
Annette and Foxy-Kitty

Thank you Jerry! You were so helpful on the phone. I appreciate it!
Janet and Boz

Thank you so much Jerry...wow, I am so impressed with your quick response. Please accept the order that I submitted today for the Crystal Tag microchip. It is a pleasure doing business with you!
I am looking forward to ordering more from your online store!
Lynn